Frequently Asked Questions
Everything you need to know about your BORN PRETTY shopping experience.
How long does shipping take and do you ship internationally?
Yes, we ship to over 150 countries worldwide. Standard international shipping typically takes 7-15 business days, while express options can arrive within 3-5 business days depending on your location.
Are BORN PRETTY nail polishes cruelty-free?
Yes, we are committed to ethical beauty. All BORN PRETTY products are 100% cruelty-free and are never tested on animals at any stage of the production process.
What is your return policy for opened beauty products?
Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of delivery. If you receive a damaged or defective item, please contact our support team immediately for a replacement.
How do I ensure my gel polish lasts for 2-3 weeks?
For the best results, ensure your nails are properly buffed and dehydrated before application. Always use a base coat and top coat, and ensure each layer is cured under a UV/LED lamp for the recommended time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are encrypted and secure.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to follow your package's journey to your doorstep.